Return Policy – Fluorescent Light Covers
Our Return Policy has you in mind!
Here at Octo Lights, we guarantee you will love your Fluorescent Light Covers. However, if you are not 100% satisfied with your new Fluorescent Light Filters, we make it easy for you to return or exchange them.
Return for Refund – Simply fill in your order # and zip code below to request a prepaid return label. Then mail the light covers back to us in the original packaging within 14 days of receiving your order. All items must be in new condition and free of any damages or defects. Unfortunately, we cannot issue refunds for items that have been cut, trimmed, scratched, scuffed or altered in any way. There will be a 25% restocking fee on returns of 10 or more light covers. Refunds will be processed within 2 business days of us receiving them.
Exchange – Octo Lights offers a 1 time exchange for a different style or design within 14 days of receiving your order. Simply give us a call at 678-383-9145 or email us at [email protected] with your order number and what you’d like to exchange. Initial purchase must be returned in original packaging and be in new condition (free of any damage, defects or altered in any way).
Custom Orders – Due to the nature of custom designs and sizes, we cannot issue refunds or exchanges on custom orders.
International Orders – We cannot accept or issue refunds/exchanges on international orders.
Terms and conditions are subject to change without notice.